166x CrunChyRoll Premium Accounts Subscription
About CrunChyRoll :
The crunchyroll.com portal specializes in streaming East Asian media content. There is undoubtedly enough demand for this, if one can trust the provider's information, because over 45 million passionate fans (referred to in the scene as “Otaku”) are said to already be using the streaming service. Crunchyroll offers several options for this:
Anime streaming in various ways
Users can choose between 3 models : a free membership and the two subscriptions Premium and Premium +. Even with the free version (with a few restrictions) all animes are available , even if not in the highest resolution and image sharpness. The biggest difference in contrast to the paid subscription models, however, is the advertising that is regularly displayed when watching the videos . Premium and Premium + subscribers also benefit from Simulcast and Simulpub, which means: Animes and Mangas (Japanese comics in book form) are available on the platform immediately after they appear in Japan. The series can also be viewed in the original language with subtitles.
Not just streaming service!
Those who see themselves as otaku often want to “come out” and secure their supplies of fan articles. For this purpose, various items of clothing, figures, games and of course mangas can be found in the Crunchyroll store to put on the shelf. In principle everything a true fan needs for his private collection!
General experience with crunchyroll.com
But let's get to the user experience! One user writes: “Pricing is very fair, thank you for the good shows” and another adds: “ Crunchyroll is a great website if you want free anime .” In most of the reviews, however, the central problems of the provider are already pointed out: “ Awesome anime streaming service that has a lot of shows which i like. Occasionally can have some connection issues, but overall great! " In addition to the long loading times already mentioned, the following, actually positive, article also addresses the other, larger point of criticism, namely the many advertisements: “I hear a lot of complaints about commercials and agree that there are too many. Until I got the premium package. Almost no advertisements. This company has grown a lot and in a short time. I trust them. Keep on going crunchyroll, you're the best !!!! "Due to the relatively small number of reviews, the negative experiences of the customers in the comments stand out. However, since the provider has collected over 3 million likes on Facebook alone, the question is to what extent the rather poor star rating represents an objective assessment of reality.
The following user points out exactly these two points of criticism: “And there's a whole plethora of adverts to battle through at seemingly random and annoying times. But most importantly the actual website is SOOOOO slow and unreliable it's just completely unusable. Would rather not watch anime than have to watch it on crunchyroll right now. ” Another reviewer puts it in a nutshell : " If you don't have premium - many adverts ."
What should be considered in the event of a cancellation or a return?
If the user has taken out a subscription, there is always the option (after the first 24 hours) to cancel . The processing takes place simply online with a click in your own customer account. However, it is important to note that a free trial subscription must be canceled in good time before it expires and that further use of the benefits is no longer applicable immediately upon cancellation. With a premium membership, however, the remaining term can still be enjoyed.
If customers have ordered fan articles from the Crunchyroll store, they have 30 days to return them. However, the costs for this will only be covered if the wrong item or faulty goods were delivered.
Shipping experience
Since a large number of Crunchyroll customers stream animes online and no shipping is required for this, the reviewers do not explicitly comment on the handling of the delivery.
Prefer credit card or PayPal?
Crunchyroll only has the classics on offer: When paying, customers can choose between PayPal and paying by credit card. The options mentioned can both be used free of charge.
privacy
The website is encrypted throughout using the most modern methods and thus offers optimal protection and the necessary privacy for visitors and users of crunchyroll.com.
Payment experience
As is usual with many online providers, payment is rarely explicitly discussed. In these cases, however, the few testimonials are all the more serious. One user writes about the following positive experiences: “My 11 year old got a free trial and forgot to cancel it and i was charged. He messaged them to ask them for a refund and they were friendly and refunded straight away even though they could have legally refused . I am impressed. " Another reviewer, on the other hand, associates more difficulties with canceling his subscription: “ Errors every time you try to cancel premium membership. If you subscribe with PayPal, you can't even cancel your membership on site, you have to cancel through PayPal. " It is therefore difficult to make a generally valid and objective assessment: The truth is probably, as they always say, somewhere in the middle.
Support via forum and contact form
In the event of problems or questions, users should primarily use the provider's contact form provided . However, crunchyroll.com does not provide an email address or hotline. However, the community forum is also suitable for contacting support - but of course also for exchanging ideas with other fans.
Experience with the service
In fact, there are hardly any specific statements about support from crunchyroll.com in the few comments. However, one user reported a bad experience: “On the forums, in the public eye, they tried to be / somewhat / civil by telling me 'Oh, it's just showing up like that on your end! Your membership is canceled and you won't be charged! ' and then I get an email for my support ticket after about a week, mind you, they were confused about my account, said they would continue to charge me, and that my membership was still not canceled. " To what extent this post can represent the many other users of crunchyroll.com cannot be generally decided.
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